frequently asked questions
When purchasing products at englishmodelrailways.shop you have the right to return the ordered products, without giving reasons, during a period of 14 days. During the 14 day period you may evaluate the products ordered.
Check the contents of your order as soon as possible after delivery for completeness and if the products are undamaged. If this is not the case please contact us.
When you are not satisfied about a product you may return it. If you return an article you make use of the right of withdrawal.
Right of withdrawal
You have the right to dissolve a contract, without giving reasons, during a period of 14 days.
The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party.
If you want to exercise your right of withdrawal you shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.
Consequences of exercising the right of withdrawal and the costs involved
As quickly as possible, but no later than 14 days after the day of reporting, you shall return the product, or hand it over to (a representative of) the trader.
We will reimburses you immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which you reported the withdrawal.
For reimbursement, we will use the same payment method that was initially used by you. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon you.You bear the direct costs of returning the product. The costs for returning a product within The Netherlands is about € 7,00. For an estimate on the return costs from abroad please check for this on the website of your postal company.
You are solely liable for the loss of value of the ordered products which are the result of use of the goods when used more than necessary to establish the nature, characteristics and performance.
Loss of value
In case of damage of returned goods we can charge costs. This is also the case when the following goods are returned:
You can return the products to: