frequently asked questions orders


Orders



The shipping costs for the Netherlands are € 2,95 and are free for orders from 25,-.
A couple of products with prices below € 25,- will be shipped as a parcel. This will be mentioned at the product.
The shipping costs in this case will be € 6,95. Shipping free from € 25,-.


Europe*
Our shipping costs are different for each destination. All orders with a destionation outside of the Netherlands will be shipped as a parcel.

Orders placed on workdays before 15:00 CET will be shipped the same day.


Shipping costs
Country Orders up to € 25 € 25 until € 75 € 75 until € 250,- > € 250
Netherlands € 2,95 free free free
Belgium € 5,95 € 3,00
Germany € 5,95 € 3,00
Luxemburg € 7,95 € 5,00
United Kingdom € 7,95 € 5,00
France € 10,95 € 8,00 € 3,00
Denemark, Austria and Italy € 12,95 € 10,00 € 5,00
Spain and Sweden € 15,95 € 13,00 € 8,00
Rest of EU € 22,95 € 20,00 € 15,00
Norway and Switserland ** € 18,97 € 16,53 € 12,40
Rest of the World *** € 21,48 € 19,05 € 12,48 € 12,48
*Orders to all destinations outside of The Netherlands are shipped as parcel.
** Orders to Non-EU destinations are tax free. Taxes and duties may be charged to you by the courier upon delivery.
*** Shipping to countries not mentioned in the above list are on request only.
Requests can be sent by email to info@englishmodelrailways.shop with the items you would like to order and in which country you live in. You will receive an reply within 24 hours (on workdays*) if it is possible to arrange shipping for the requested items. Fluids (for example paints) cannot be shipped outside of the EU.



To place an order at englishmodelrailways.shop is done in 3 easy steps.
Step 1: Shop
At the wanted product click on the button "add to cart".
Step 2: Cart
If you want to add more items of the same product you can do so in the shopping cart. After changing the number of products just hit enter or click on "Update shopping cart". You can also remove items from your shopping cart. Once finished you can proceed to checkout.
Step 3: Checkout
The data needed to complete your order can be filled out in one page.


1 Billing and shipping address

2. Shipping
The shipping costs are mentioned here. These depend on the country to which your order is sent to.

3. Payment
Select your payment method

4. Check your order
Check and confirm your order. You can still change the order and your address.

Confirm your order: after checking and confirming your order is placed after you have clicked on "buy".

You will be redirected to our payment service provider when paying with iDEAL, Mastercard, Visa, Maestro, Bancontact/Mistercash, V-Pay, or PayPal.

You will receive an email with order confirmation.


As soon as your order has been shipped you will receive an email. If you have an account with us, you can see the current status of your order in my account .


All prices include Dutch VAT (21%).


All orders are processed in EURO. Your bank or credit card company will apply the current exchange rate.