frequently asked questions

Last update on: October 16th 2020

Can I order as usual?
Yes, we do everything we can to handle all orders. The delivery may be delayed due to the fact that PostNL has to process more parcels than usual.

What precautions have you taken?
We follow all measures and advice from the RIVM. Our employees keep social distance from each other and when packing orders they wear gloves. In addition, none of our employees come to work when they have symptoms of covid19.

Do you expect problems with the stock?
At the moment most of our suppliers still deliver. We do our best to keep everything in stock.

When will my order be shipped?
Your order will be shipped if ordered on Monday to Fridays before 12:00 CET the same day, otherwise your order will be shipped the next working day. Due to heavy traffic at PostNL it may take longer for your order to be delivered.

Can my order be infected with the virus?
We and PostNL do everything we can to prevent parcels to become infected with the virus. Should this happen, the virus can’t survive very well on cardboard. Scientific research has shown that after 24 hours the virus is no longer found on cardboard. If you want to be 100% sure your order isn’t infected, you can quarantine it for 24 hours before opening. To be the safe, you can wash your hands after opening your parcel.

How will my order be delivered?
PostNL follows the measures taken by the RIVM. They deliver your order contact less. They will put your order in front of your door or if your parcel fits through the mailbox, they will put it in your mailbox. You parcel will never be left unattended at your door.

Why do I receive a shipping confirmation on Saturday or Sunday?
As we receive more orders than usual, as many orders as possible are already packed and processed during the weekend. That’s why you will receive a shipping confirmation on Saturday or Sunday. Orders are shipped on Monday and can be tracked through track and trace from Tuesday morning.