frequently asked questions

Top 5

The shipping costs for the Netherlands are € 3,95 and are free for orders from € 35,-.

Europe (EU destinations only)*

Our shipping costs are different for each destination. All orders with a destination outside of the Netherlands will be shipped as a parcel.

Orders placed on workdays before 12:00 CET will be shipped the same day.

Shipping costs
Country	Shipped with	Orders up to € 35	€ 35 until € 75	€ 75 until € 250,-	> € 250
Netherlands	DHL	€ 3,95	free	free	free
Belgium	DHL	€ 5,95	€ 1,95
Germany	DHL	€ 7,95	€ 3,95
Luxemburg	DHL	€ 6,95	€ 2,95
France	DHL	€ 15,95	€ 11,95	€ 6,95
Austria	DHL	€ 13,95	€ 9,95	€ 2,95
Denmark	DHL	€ 22,95	€ 18,95	€ 13,95
Ireland	DHL	€ 15,95	€ 11,95	€ 6,95
Italy	DHL	€ 14,95	€ 10,95	€ 5,95
Portugal	DHL	€ 16,95	€ 12,95	€ 7,95
Spain	DHL	€ 15,95	€ 11,95	€ 6,95
Rest of EU ***	DHL	quote on request only

*Orders to all destinations outside of The Netherlands are shipped as parcel.
** We do not ship to non-EU destinations.
*** Shipping to countries not mentioned in the above list are on request only.
Requests can be sent by email to info@englishmodelrailways.shop with the items you would like to order and in which country you live in. You will receive an reply within 24 hours (on workdays*) if it is possible to arrange shipping for the requested items.
Shipping to remote area's: if you live in a remote area we will ship your order to the nearest DHL service point or choose PostNL as a courier.

Products ordered before 10:00 CET on Mondays until Thursdays will be shipped the same day.
Products ordered before 10:00 CET on Fridays will be shipped the same day.

Other orders will be shipped the next work day*.

We use PostNL, DHL or UPS for de transport of your order. Within the Netherlands 95% of the deliveries are within 24 hours. For destinations in the EU see table below.
Pay attention to the following: during extremely busy times we may deviate from the above.
The current shipping moment can always be seen at the top of each page, all product pages, the shopping cart, the checkout page and this page as well.

We will send an email when the order has been shipped.

Indication of delivery time European destinations:

Country	Parcel
Belgium	1 - 2 work days
Denmark	2 - 4 workdays
Germany	2 - 3 workdays
France	2 - 3 workdays
Italy	2 - 5 workdays
Luxemburg	2 - 3 workdays
Norway	2 - 4 workdays
Austria	2 - 3 workdays
Spain	2 - 5 workdays
Sweden	2 - 3 workdays
Other EU countries	2 - 7 workdays

When purchasing products at englishmodelrailways.shop you have the right to return the ordered products, without giving reasons, during a period of 14 days. During the 14 day period you may evaluate the products ordered.

Check the contents of your order as soon as possible after delivery for completeness and if the products are undamaged. If this is not the case please contact us.

When you are not satisfied about a product you may return it. If you return an article you make use of the right of withdrawal.

Right of withdrawal

You have the right to dissolve a contract, without giving reasons, during a period of 14 days.

The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party.

If you want to exercise your right of withdrawal you shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.

Consequences of exercising the right of withdrawal and the costs involved

As quickly as possible, but no later than 14 days after the day of reporting, you shall return the product, or hand it over to (a representative of) the trader. We will reimburses you immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which you reported the withdrawal. For reimbursement, we will use the same payment method that was initially used by you. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon you.You bear the direct costs of returning the product. The costs for returning a product within The Netherlands is about € 7,00. For an estimate on the return costs from abroad please check for this on the website of your postal company.
You are solely liable for the loss of value of the ordered products which are the result of use of the goods when used more than necessary to establish the nature, characteristics and performance.

Loss of value

In case of damage of returned goods we can charge costs. This is also the case when the following goods are returned:

kits (partially) built
products (for example locomotives) of which the seal from the see through packaging is broken.

Return address

You can return the products to:

englishmodelrailways.shop
Returns
Rohofstraat 132
7604AK Almelo
the Netherlands

	Payment with your own bank with iDEAL

credit card	Pay with your creditcard. We accept MasterCard and Visa. Your payment will be processed by Bucakroo.

	We accept BanContact / Mistercash. Your payment will be processed by Buckaroo.

	Pay with your creditcard with PayPal. PayPal accepts most major creditcards as American Express (AMEX), Visa, Mastercard and Discover. You also can pay with your PayPal account.

Bank transfer Payment

Your invoice will be enclosed in the order. Payment should be made within 14 days after receipt of the order.
Only available for customers with an address in the Netherlands.
If you chose this payment option we will check your payment history and credentials. If this credit check gives a negative result, englishmodelrailways.shop will not accept this payment method. In this case you will receive an e-mail with payment request for advance payment.