frequently asked questions

orders
How can I place an order?

To place an order at englishmodelrailways.shop is done in 3 easy steps.

What is the status of my order?

You will receive an e-mail with status updates

Are prices the prices including VAT?

All prices include Dutch VAT (21%).

What are the shipping costs?

The shipping costs for the Netherlands are € 2,95 and are free for orders from € 25,-. A couple of products with prices below € 25,- will be shipped as a parcel. This will be mentioned at the product. The shipping costs in this case will...

Can I pay with GBP?

All orders are processed in EURO. Your bank or credit card company will apply the current exchange rate.

shipping
How are orders shipped?

If possible all orders will be shipped in one single parcel. However if this is not possible your order may be shipped in more than one parcel. In that case we will not charge you with additional shipping costs. We use PostNL for delivery of your parcel...

When will my order be shipped?

Products ordered before 15:00 CET on Mondays until Thursdays and Fridays before 12:00 CET will be shipped the same day.

Covid19: Frequently asked questions

Covid 19 information

returns
Can I return my order?

You can return your order

your personal data
I forgot my password

On the login page you can click on 'forgot your password'.

How can I change my personal data?

If you have an account with us you can change your information there.

Privacy

Read our privacy statement

complaints
You have a complaint

For all your queries and complaints you may contact us.

Guarantee

For all products you buy with us, the Dutch legal guarantee applies.

products
Guarantee

For all products you buy with us, the Dutch legal guarantee applies.

What is meant by skills level?

How difficult it is to make a kit

payment
Which payment possibilities do I have?

You can pay with iDeal, credit card or Paypal

other
Safe shopping

You shop safe at englishmodelrailways.shop

Workdays

Monday until Friday with a few exceptions

What is meant by skills level?

How difficult it is to make a kit

Terms and conditions

Read our terms and conditions