frequently asked questions

Frequently asked questions

orders
How can I place an order?
To place an order at englishmodelrailways.shop is done in 3 easy steps.
What is the status of my order?
You will receive an e-mail with status updates
Are prices the prices including VAT?
All prices include Dutch VAT (21%).
What are the shipping costs?
The shipping costs for the Netherlands are € 2,95 and are free for orders from € 25,-. A couple of products with prices below € 25,- will be shipped as a parcel. This will be mentioned at the product. The shipping costs in this case will...
Can I pay with GBP?
All orders are processed in EURO. Your bank or credit card company will apply the current exchange rate.
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shipping
How are orders shipped?
If possible all orders will be shipped in one single parcel. However if this is not possible your order may be shipped in more than one parcel. In that case we will not charge you with additional shipping costs. We use PostNL for delivery of your parcel...
When will my order be shipped?
Products ordered before 15:00 CET on workdays* will be shipped the same day.
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returns
Can I return my order?
You can return your order
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complaints
You have a complaint
For all your queries and complaints you may contact us.
Guarantee
For all products you buy with us, the Dutch legal guarantee applies.
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your personal data
I forgot my password
On the login page you can click on 'forgot your password'.
How can I change my personal data?
If you have an account with us you can change your information there.
Privacy
Read our privacy statement
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payment
Which payment possibilities do I have?
You can pay with iDeal, credit card or Paypal
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products
Guarantee
For all products you buy with us, the Dutch legal guarantee applies.
What is meant by skills level?
How difficult it is to make a kit
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other
Safe shopping
You shop safe at englishmodelrailways.shop
Workdays
Monday until Friday with a few exceptions
What is meant by skills level?
How difficult it is to make a kit
Terms and conditions
Read our terms and conditions
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