frequently asked questions


Top 5



The shipping costs for the Netherlands are € 2,95 and are free for orders from 25,-.
A couple of products with prices below € 25,- will be shipped as a parcel. This will be mentioned at the product.
The shipping costs in this case will be € 6,95. Shipping free from € 25,-.


Europe*
Our shipping costs are different for each destination. All orders with a destionation outside of the Netherlands will be shipped as a parcel.

Orders placed on workdays before 15:00 CET will be shipped the same day.


Shipping costs
Country Orders up to € 25 € 25 until € 75 € 75 until € 250,- > € 250
Netherlands € 2,95 free free free
Belgium € 5,95 € 3,00
Germany € 5,95 € 3,00
Luxemburg € 7,95 € 5,00
United Kingdom € 7,95 € 5,00
France € 10,95 € 8,00 € 3,00
Denemark, Austria and Italy € 12,95 € 10,00 € 5,00
Spain and Sweden € 15,95 € 13,00 € 8,00
Rest of EU € 22,95 € 20,00 € 15,00
Norway and Switserland ** € 18,97 € 16,53 € 12,40
Rest of the World *** € 21,48 € 19,05 € 12,48 € 12,48
*Orders to all destinations outside of The Netherlands are shipped as parcel.
** Orders to Non-EU destinations are tax free. Taxes and duties may be charged to you by the courier upon delivery.
*** Shipping to countries not mentioned in the above list are on request only.
Requests can be sent by email to info@englishmodelrailways.shop with the items you would like to order and in which country you live in. You will receive an reply within 24 hours (on workdays*) if it is possible to arrange shipping for the requested items. Fluids (for example paints) cannot be shipped outside of the EU.





Products ordered before 12:00 CET on Mondays until Fridays will be shipped the same day.

Other orders will be shipped the next work day*.

We use PostNL for de transport of your order. Within the Netherlands 95% of the deliveries are within 24 hours. For destinations in the EU see table below.
Pay attention to the following: during extremely busy times we may deviate from the above.
The current shipping moment can always be seen at the top of each page, all product pages, the shopping cart, the checkout page and this page as well.

We will send an email when the order has been shipped.

Indication of delivery time European destinations:
Country Parcel
Belgium 1 - 2 work days
Denmark 2 - 4 workdays
Germany 2 - 3 workdays
France 2 - 3 workdays
Italy 2 - 5 workdays
Luxemburg 2 - 3 workdays
Norway 2 - 4 workdays
Austria 2 - 3 workdays
United Kingdom 2 - 3 workdays
Spain 2 - 5 workdays
Sweden 2 - 3 workdays
Switzerland 2 - 3 workdays
Other European countries 2 - 7 workdays
Rest of the World (on request only) 7 - 30 workdays



Last update on: October 23rd 2020

Can I order as usual?
Yes, we do everything we can to handle all orders. The delivery may be delayed due to the fact that PostNL has to process more parcels than usual.

What precautions have you taken?
We follow all measures and advice from the RIVM. Our employees keep social distance from each other and when packing orders they wear gloves. In addition, none of our employees come to work when they have symptoms of covid19.

Do you expect problems with the stock?
At the moment most of our suppliers still deliver. We do our best to keep everything in stock.

When will my order be shipped?



Products ordered before 12:00 CET on Mondays until Fridays will be shipped the same day.

Other orders will be shipped the next work day*.

We use PostNL for de transport of your order.
Pay attention to the following: during extremely busy times we may deviate from the above.
The current shipping moment can always be seen at the top of each page, all product pages, the shopping cart, the checkout page and this page as well.

Can my order be infected with the virus?
We and PostNL do everything we can to prevent parcels to become infected with the virus. Should this happen, the virus can’t survive very well on cardboard. Scientific research has shown that after 24 hours the virus is no longer found on cardboard. If you want to be 100% sure your order isn’t infected, you can quarantine it for 24 hours before opening. To be the safe, you can wash your hands after opening your parcel.

How will my order be delivered?
PostNL follows the measures taken by the RIVM. They deliver your order contact less. They will put your order in front of your door or if your parcel fits through the mailbox, they will put it in your mailbox. You parcel will never be left unattended at your door.

Why do I receive a shipping confirmation on Saturday or Sunday?
As we receive more orders than usual, as many orders as possible are already packed and processed during the weekend. That’s why you will receive a shipping confirmation on Saturday or Sunday. Orders are shipped on Monday and can be tracked through track and trace from Tuesday morning.


When purchasing products at englishmodelrailways.shop you have the right to return the ordered products, without giving reasons, during a period of 14 days. During the 14 day period you may evaluate the products ordered.

Check the contents of your order as soon as possible after delivery for completeness and if the products are undamaged. If this is not the case please contact us.

When you are not satisfied about a product you may return it. If you return an article you make use of the right of withdrawal.

Right of withdrawal

You have the right to dissolve a contract, without giving reasons, during a period of 14 days.

The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party.

If you want to exercise your right of withdrawal you shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.

Consequences of exercising the right of withdrawal and the costs involved

As quickly as possible, but no later than 14 days after the day of reporting, you shall return the product, or hand it over to (a representative of) the trader. We will reimburses you immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which you reported the withdrawal. For reimbursement, we will use the same payment method that was initially used by you. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon you.You bear the direct costs of returning the product. The costs for returning a product within The Netherlands is about € 7,00. For an estimate on the return costs from abroad please check for this on the website of your postal company.
You are solely liable for the loss of value of the ordered products which are the result of use of the goods when used more than necessary to establish the nature, characteristics and performance.

Loss of value

In case of damage of returned goods we can charge costs. This is also the case when the following goods are returned:

  • kits (partially) built
  • products (for example locomotives) of which the seal from the see through packaging is broken.

Return address

You can return the products to:

englishmodelrailways.shop
Returns
Rohofstraat 132
7604AK Almelo
the Netherlands





Payment with your own bank with iDEAL
 
credit card Pay with your creditcard. We accept MasterCard, Visa and American Express.
Your payment will be processed by Mollie Payments.
 
bancontact We accept BanContact / Mistercash.
Your payment will be processed by Mollie Payments.
BanContact / Mistercash is only available in Belgium.
 
Pay with your creditcard with PayPal. PayPal accepts most major creditcards as American Express (AMEX), Visa, Mastercard and Discover. You also can pay with your PayPal account.

Invoice Your invoice will be enclosed in the order. Payment should be made within 14 days.
Only available for customers with an address in the Netherlands.
If you chose this payment option we will check your payment history and credentials. If this credit check gives a negative result, englishmodelrailways.shop will not accept this payment method. In this case you will receive an e-mail with payment request for advance payment.